We are VAT registered. Our UK VAT number is 258238581.
Dominator Auto Diagnostics will offer a 30 day warranty on parts & diagnostics. This means that if your item was working fine when you first received it, and then stopped working you are entitled to a replacement item.
Dominator Auto Parts is happy to offer all UK customers FREE DELIVERY. However there is a fixed rate delivery charge of £10 on all orders outside fo the UK but within Europe, and £13 for all orders outside of Europe . These prices were revised in May 2012 in line with the Royal Mail's decision to increase postage costs for international packages.
Once items are ordered they will be dispatched as soon as possible, normally within 48 hours - and if there's a delay we will let you know.
*SAME DAY DISPATCH is available on items which display these words.
We understand that sometimes you will receive an item that is not as expected. We've all been there. So with that in mind if you need to return an item for whatever reason you will need to contact us in writing within 7 working days of receiving the item.
If you are returning an item for a refund you will be responsible for any costs associated.
For International returns (outside of the UK) the original shipping fee is non refundable.
We CANNOT refund or accept a return of a diagnostic tool that has been registered or updated online by the user. This is because the kit is now classed as used & second hand, and would not be returned in original condition.
If you are returning a part because you ordered the incorrect part for your vehicle, we will refund the amount you paid, minus the original posting cost. Our items are listed as FREE uk delivery, however Dominator Auto Diagnostics still have to pay the posting company for the service. If we were to refund the full amount back to you, this would mean that Dominator Auto would be losing out on the postage we paid, because you ordered an incorrect part. This is why it is vitally important you order the correct part the first time round. If you are unsure. ASK US.
We CANNOT accept returns on mileage correction tools.
Dominator Auto only offers a postal service (meaning we send items to you once you have made online payment)
The registered office address is
12 Elsdon Road
Newcastle Upon Tyne
Please note that this address is ONLY for returned parts. There is no counter service at this address and no parts are stored here.
All information given out by Dominator Auto Diagnostics is given to the best of our knowledge. Since we are a distributor of parts and not a manufacturer, you will need to make sure yourself that the part is compatible with your vehicle. Most auto forums would give you the answer within minutes. Ultimately - the responsability lies with yourself.